Hospitality Management

VISION

A stewardship dedicated for the formation of values-driven, highly-skilled, and career-focused hospitality and tourism professionals

MISSION

To craft character, to coach towards quality skills, and instill hunger for knowledge among young students impassioned to transform themselves into world-class tourism and hospitality professionals

PROGRAM DESCRIPTION:

CIT-U BSHM & BSTM programs aim to provide students with the knowledge and practical skills needed for practice in the tourism and hospitality industry.  The programs will also prepare them with a solid management focused education allowing them to be employable internationally.  Through affiliations and relationships with industry associations, professional organizations, and tourism operators, students will experience various range of facilities and services directed at real-life application.  From tourism planning, transportation services, sporting events, and recreation activities, to mixology, culinary practices and everything in between, students will be immersed in applied learning and positioned to prosper in the global business environment.

PROGRAM OBJECTIVES:

Graduate AttributesProgram Outcomes
 Career ready   ·        Knows the hospitality industry vision, mission, goals, strategies and roles; awareness about the guest’s demands and expectations and about the changing trends in hotel industry. 
 Skillful and multi-talented ·        Shows the aspects of skill application that is fundamental to effective performance·         Relates not to simple task skills but the broader enabling skills that underpin a range of activities and outcomes and capabilities needed with an occupation 
 Ethical professional ·        Demonstrates behavior tending to show  the values of passion for total quality, courtesy, flexibility, teamwork, honesty, initiative, sense of responsibility, diligence, being proactive among others 
 Creative and critical thinkers ·        Displays the ability to know, understand, analyze, and evaluate the variety of aesthetic frameworks and principles at work·         Collaborates in projects involving aesthetic awareness/analysis; translates theory into practical application in the hospitality industry 
 Competent in management skills ·        Displays the ability to effectively respond    to irregularities and breakdowns in work routine including dealing with variations in materials, operating conditions, and other required outcomes 
 Problem solver ·        Solves problems systematically arising from business; shows to negotiate and behave well with guests·        Understands the feelings of guests; knows to manage stress and be pro-active; displays sensitivity to events happening around guests·        Takes effective steps towards self-development and quick response to guest concerns
  Technology literate ·        Expands business, management, and general knowledge through global connectivity over the use of state of the art facilities brought about by information technology·         Processes information through use of technology·        Collaborates with others using technology tools; sensitive to, and supportive of, a culturally diverse, complex, and technologically advanced workplace that is found in hospitality industry 
 Culturally aware global citizens ·        Analyzes and evaluate the impact of cultural differences·         Identifies and understand the diversity in local/global communities·         Participates in projects involving interaction with diverse people, ideas and values.
 Effective communicator  ·        Knows the principle of effective communication·         Organizes thoughts and ideas and ability to understand and communicate various guests with different races and culture in hospitality industry 
 Leader and team player  ·         Persuades the guest under tough situations·         Take decisions, whenever required; judge the needs/wants of the guests 
 Personable ·        Exhibits interpersonal and social skills·        Develops pleasing personality that includes social gracious, physical fitness, emotional stability, mental alertness and moral upright 
 Socially aware ·        Practices non-discriminatory attitudes based on gender, religion, sexual orientation, identity and ability·        Reflects and acknowledge upon personal attitudes, decisions and respect the role of diversity in work and social contexts 
 Reflective lifelong learner ·        Evaluates and reflects on their assumptions and values and plans, organizes, manages and evaluates own thinking, performance, behavioral and well-being·        Recognizes the need, and have the ability to engage in independent learning for continual development as a professional  
 Strategically Networked ·        Builds systematically a network of associates and friends for career synergy 
  1. Apply knowledge regarding functions, operations, range of products and services of hospitality business;
  2. Display the ability to know, understand, analyze, and evaluate the variety of aesthetic frameworks and principles at work;
  3. Utilize in skill application to ensure safe, accurate and required performance;
  4. Demonstrate the drive to constantly acquire, hone, and upgrade hospitality management skills necessary to sustain competence and global competitiveness;
  5. Demonstrate the ability to listen to the guests; capacity to solve problems arising from business; shows to negotiate and behave well with guests;
  6. Expand business, management, and general knowledge through global connectivity over the use of state of the art facilities brought about by information technology;
  7. Possess a demonstrated passion to study, learn and understand the nations of the world and their diverse cultures;
  8. Demonstrate proficiency in English communication and at least, conversational facility in one other foreign language; and
  9. Demonstrate a strong value system that encourages professionalism, leadership, integrity, and quality-orientation.
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